Refunds and cancellations

Plans change. Here's what happens to your payment if they do.

If you cancel

• 7 or more days before the session: full refund.
• Less than 7 days before: no refund, but you can pass the seat to another child aged 10–16, or move it to a future Kurio session.
• No-shows aren't refunded.

To cancel, message us on WhatsApp from the number you booked with, or email connect@thekuriolabs.com.

If we cancel or change the date

You choose: a full refund, or a seat at the new date.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Once we've processed a refund, it usually reaches your account within 5–7 working days, depending on your bank.

Kurious Club

Kurious Club membership comes free with every seat. If your booking is refunded, the membership stays.

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Last updated: 30 October 2026